General terms and conditions
These articles describe the conditions of selection, use and sharing of your personal data when entering our website. Moreover, we provide information about ways you may customize the aforementioned based on your personal preferences. By using our platform you automatically consent to the terms and conditions set out hereunder.
What kind of data we collect
Every time you benefit from our services, or browse through our website, or use our apps to book your travel, or contact our customer service call center, we may collect personal data such as:
- The customer’s name, surname, title, date of birth and gender.
- The user’s name or similar identifier, email address, billing address, recipient’s postal address, mobile phone number.
- Bank account and/or additional information about payments or refunds for services bought through our platform, plus further details about services you purchased from our agency.
- User’s IP, type of browser, time zone, location, and additional technical elements which were activated during your online purchase through our platform.
- Any information that you may voluntarily entrust us with in order for us to be able to provide you high quality personalized services by taking into consideration your personal needs.
- Travel preferences, interests, travelling frequency, your preferred way of receiving promotional material and us getting in touch with you, passport or id number, visa requirements and additional travel documents that might be required by the country you are travelling to.
- Booking data such as date and time of travelling (departure, return), class of service and fare terms, point of origin, point of destination (city, airport, port), airline, type of aircraft, ferry company, car plate (in case you are travelling with your car by ferry boat).
- Sensitive personal data which you may wish to disclose to our agency in terms of mediation so that the product provider (e.g. airline) responds satisfactorily to your special request (e.g. request for assistance during boarding due to passenger’s mobility issues). Once the product provider handles your special request, our company erases your sensitive personal data which are linked to this request.
Additionally to all aforementioned, you may be asked to provide further personal information which shall be used for statistical and promotional purposes and for the evaluation of our services in order to constantly improve them.
In case we ask you to provide us with personal data of yours, you reserve the right to not consent to a concession as such. Nevertheless, in some cases the concession of specific personal data is a must; otherwise you risk the non-fulfillment of the requested services (e.g. flight ticket issuance).
In case you allow us to collect personal data that belong to third parties, you shall declare that you are authorized to disclose these data and allow their use as described in the terms of this privacy policy.
How we use data
We use your data in order to:
- Register you as our customer.
- Handle your requests, complete the transaction and provide you with the services you ordered through our platform.
- Carry out payments or refund requests related to your booking.
- Send you useful info about your booking, receive and evaluate your reviews about the quality of our services, reply to your comments and to your queries respectively.
- Inform you about involuntary amendments affecting your booking which were made by the product provider (e.g. airline) for a number of reasons (e.g. flight delay or cancellation due to technical reasons) and offer you alternative travel options following the guidelines of the product provider.
- Inform you about offers and services that might interest you.
- Guarantee the usability of our platform, customize and improve your browsing experience through our website.
- Complete our internal processes to ensure that best practice is followed in terms of quality management systems and information security.
- Endorse our business operations in accordance with our contractual obligations and protect the Company and the booking platform as per the applicable local and international practices.
- Proactively detect potential fraudulent activities (through cyber security measures) and protect your data against malicious actions.
It is possible that we use your data for other purposes as well which are relevant and compatible with the aforementioned objectives. Additionally, we may collect data you and other customers of ours provide us with through the use of our booking platform. In this case we may process, use and publish the accumulated data for any purpose set out above. In any case the accumulated data shall be used or published in a way that you or any other of our customers could not be identified (anonymized data).
How we share data
We share data:
- With third parties to be able to process and complete your order, and fulfill any requests following the completion of your booking (e.g. amend or cancel a flight ticket). Third parties might be airlines and ferry companies, providers of tourist services, cooperating travel agencies, hotels, car rental companies, payment solutions, credit card issuers and processors, companies offering ground services at ports and airports, companies that have your consent to offer legal consultancy and ensure that your rights are protected in accordance with the applicable EU Regulations (e.g. protection of passengers’ rights and claim of compensation in case of cancellation or delay of flight which was scheduled to arrive or depart from any European airport).
- With third parties who warrant a smooth user experience on technical terms such as speed of booking process, data processing, servers infrastructure, efficient customer care, review of our services provision, the safety of the data used for the booking completion, the safety of the info exchanged via phone, email or other source of communication, the actions taken to detect any malicious attempts, potential fraudulent actions etc.
Also, we share data to comply with the following applicable policies:
- Pursuant to the applicable law in the event that local or international law enforcement organizations address an official request to our company we shall cooperate and respond accordingly (share data) so that they are enabled to implement the law.
- Our Company’s terms and conditions
- The protection of the rights, of confidentiality, safety, property rights of our company and any other entity involved in the booking process.
Your rights
Concerning the data you provided to our company in order to receive services (e.g. your flight ticket) you have the right to submit a request to:
- Access your data
- Correct/update your data
- Erase your data
- Control your data (e.g. limit their use for statistical or promotional purposes)
- Receive a copy in electronic form of the data you provided to our company
- Revoke in full or partially your prior consent toward our Company to use your data
Regarding all aforementioned cases you may email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Once we receive your request we commit to process it and reply within a month from the day of its reception. In case we need more than a month to process your request we will provide you in written form explicit justification on time.
Your request should contain specific info as to which of your data you wish to amend or even omit from our database, or how you wish us to process it in general terms. For your protection we reserve the right to verify your identification data before we meet your requirements.
Even if we receive a request from you asking for your data deletion, we reserve the right to maintain specific data of yours so that we complete your booking order or your post booking request (e.g. refund) that was initiated before you solicit the process of your data as described above. Also, we reserve the right to anonymize your data so that your privacy is fully protected. We reserve the right to store all anonymized data for an indefinite period of time without any prior notice (data usage for research or statistical purposes).
Data safety
We use the most advanced technological tools to protect your data.
More specifically, in accordance with the SSL (Secure Socket Layer) furnished by Sectigo, the world’s largest SSL Certificate Authority, our Company qualifies for receiving, processing, encrypting and transmitting data in a safe online environment which offers protection against any potential cyber-attack or leak.
Additionally, our Company complies with the PCI DSS (Payment Card Industry Data Security Standard compliance) international standards meaning that we are certified to process online transactions in accordance with the international standards set by the payment card industry (VISA, MasterCard etc.).
Despite all aforementioned, our Company does not guarantee 100% the safety of your data which may be processed by third parties participating during the online completion of your booking order.
Timeframe of data storage
The period of data storage depends on various factors such as the mandatory timeframes as specified by the applicable law, the minimum interval needed to fulfill your requests (e.g. partial or full refund), or until you exercise your right to withdraw your consent to partial or full process of your data after your booking has been completed.
For more details concerning the data storage timeframe please consult the below table:
| Nature and purpose of data storage | Legal basis | Timeframe of data storage |
|---|---|---|
|
Successful transaction and booking completion |
Compliance with our contractual obligation to carry out the service you purchased through our online platform |
Until the fulfillment of the service (e.g. until you finalize your trip) |
|
Data cache to facilitate the user to complete their booking in case they have encountered glitches during the online booking process |
Facilitate the user to complete their online purchase without having to repeatedly insert their data. Inform them about the validity of the price/offer that they were interested in purchasing. We might as well email you the validity of the price/offer. You reserve the right to unsubscribe in case you do not wish to receive notifications as such from our agency. |
Up to 24 hours from the initial booking search |
|
Contact and itinerary data cache |
On time notification in case of service alteration (e.g. change of flight departure on behalf of the airline due to force majeure) |
Until the fulfillment of the service (e.g. until you finalize your trip) |
|
Contact, itinerary and payment data cache |
Smooth customer support concerning the fulfillment of partial or full refund requests in compliance with the policies of the product provider (e.g. airline) and our agency |
Up to 1 year from the date of the finalization of your trip |
|
Storage of invoicing data |
In accordance with the provisions of the paragraph 1 article 7 of the regulation 4308/2014 (Greek Accounting Standards), as of 1/1/2015 our company is bound to store its invoicing data for a minimum period of 5 years or more depending on the policies set out by other enforcement authorities. |
Up to 5 years from the date of the invoice issuance for the service provided |
|
Storage of your contact details in order to receive from us newsletters with special offers. The storage takes place only in the event that you insert your contact details into our subscription field |
Sending of notifications (e.g. newsletters) about special offers to subscribers only |
Up to one year from the date of your subscription/consent, otherwise you reserve the right to unsubscribe your contact details from our list |
In case it is mandatory by the applicable law or in the event of litigation our Company reserves the right to maintain data for longer period of time than designated above.
Cross border data transfers – Third countries or International Organizations
Besides the E.E.A., the data our Company and our cooperating third parties collect might be processed and/or stored in any country we maintain equipment (e.g. servers). Some of the countries outside the E.E.A. share with the E.U. common data protection schemes (e.g. Privacy Shield between the E.U. and the U.S.) that guarantee the maintenance of specific quality standards for the safety of all users. In case data is stored or processed in countries that do not participate in the aforementioned schemes, thus they are not considered safe enough in terms of data protection, our Company has taken all necessary measures to guarantee the secured process of your data in accordance with the standards set by the European Union.
Contact us
In case you wish to seek clarifications about the current data protection policy please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or send us a letter to:
Altair Travel Agency S.A.
26, Pentelis St., 17564,
Palaio Faliro, Athens
In accordance with the applicable law about data privacy protection you reserve the right to submit a complaint to the Hellenic Data Protection Authority (DPA). For more info please visit this website: www.dpa.gr.
Cookies and similar technology features
Cookies are small files which are stored for a limited period of time on a user's computer in order to get a modest amount of data for specific reasons: Provide to the user relevant content, ensure the flawless booking experience on technical terms, and transmit to third parties (e.g. booking inventory, airline’s system) all necessary info that the user provides so that the booking is successfully carried out.
We also use cookies to collect anonymized data that help us monitor our website’s traffic, enhance our website security practices and store your preferences so that you are able to login, submit your request, view your booking, adjust your booking or receive tailor made services. By using our website or our App you automatically consent to our cookies policy.
Our website and App use the following types of cookies:
| Type of cookie | Scope of the use | Duration |
|---|---|---|
| Technical | Controls our website and ensures its good functioning | Until the session expiration |
| Functional | Stores your preference about your consent (or not) with our cookies policy | 365 days |
| Functional | In case your booking attempt is suddenly interrupted, we store your search data so that you are able to carry out your booking without having to repeat the whole process (e.g. we store the itinerary you initially selected) | Expires upon exit from our website |
| Functional | Ensures the correct processing of your data so that we provide you with accurate search results | Expires upon your booking completion on our website |
| Functional | Stores temporarily your selected itinerary so that we are able to provide you with a speedy browsing experience and accurate flights results | 1 hour |
| Functional | Enables you to use our “manage my booking” services | 1 hour |
| Analytical | Considers your preferences so that we furnish relevant content that meets your needs | Expires upon exit from our website |
We also use Google Analytics to evaluate the performance of our website. Google Analytics uses cookies to collect anonymized data concerning the use of our website and further data of demographic interest for reporting purposes. Please visit this link to view more info about the privacy policy of Google.
Most browsers enable the activation of cookies automatically. Nevertheless, usually you may adjust the settings of your browser in order to disable specific cookies in accordance with your preferences. That said, you may want to consider that disabling a cookie might prevent you from taking full advantage of our services.
Please visit this link to view more info about the cookies functionality and your options.
Amendments concerning the terms of this privacy policy
We reserve the right to update our privacy policy any time without prior notice. The updated privacy policy shall be published on our website and replace the previous with immediate effect. In case we receive a request from you we shall handle your case taking into consideration the privacy policy that was applicable when you booked your ticket.
If we perform an amendment on our privacy policy we shall notify all users accordingly and in a timely manner (e.g. publish the date of the latest policy update on our website). All users shall check our privacy policy webpage to get the latest version of the applicable terms. Each time you use our website you automatically consent to our updated privacy policy.
Latest policy update: 01/20/2019.
